Free Freight Promotions:

For a limited time we are offering free Standard Ground Shipping within the 48 contiguous United States on all orders over $100. Contact us for details. Expedited services such as Next Day Air, Two Day, and Three Day are available for an additional charge and you can call our customer service department for rates. This promotion cannot be combined with any other specials or promotions. Large and/or Oversized Orders that cannot be shipped via Standard Ground Shipping do not apply to this promotion.

Shipping Information:

Lighting Concepts shipping costs are based on an item’s size and weight as well as the method of shipment. Courier delivery must be to a physical street address. Items ordered together are not necessarily shipped simultaneously. If an item is back ordered, we will notify you by telephone or e-mail with an estimated delivery date. Special Order items may take 4 to 6 weeks for delivery. Shipments to Alaska and Hawaii may incur extra charges. When available, expedited shipping will have extra charges. Any shipments outside the 48 contiguous United States fill incur an additional freight charge that does not appear during checkout. Should this apply to your order you will be contacted by a Lighting Concepts representative for approval of the additional charges. You will not be charged until we receive confirmation.

Motor Freight:

Products that exceed the size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States. Motor freight charges shall only include delivery to the residential front door of the shipping address.

Freight Damage:

If your item has been damaged in shipment we will repair or replace that item at no cost to you. Please contact our customer service department by telephone or e-mail within 48 hours to obtain an RMA (Return Merchandise Authorization) number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to
Lighting Concepts will be given to you by one of our customer service representative. A repaired or replaced item will be shipped as soon as possible with no additional charges.

Broken Glass:

We do not consider an item with broken glass to be a damaged product. Please contact our customer service department by telephone or e-mail within 48 hours of receipt and we will ship you a replacement glass at no charge to you.

Wrong Item Shipped:

Given our priority with customer service, you can bet that we check and double check all items before they are shipped. In the unlikely event that you are accidentally shipped the wrong item; please contact our customer service department at 888-753-8620 or customerservice@lightingconcepts.com within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to Lighting Concepts will be given to you by one of our customer service representative. The correct item will be shipped as soon as possible with no freight charges.

Return Policy:

Lighting Concepts wants you to be happy with your purchase, which is why your satisfaction is guaranteed. If you decide that you do not want your item for any reason, please contact us at 888-753-8620 or customerservice@lightingconcepts.com within 14 days of receipt, so we can arrange for exchange or return. We will supply you with an RMA number for the return. Items without an RMA number will be return
ed to the customer and will not be processed. Only items purchased from Lighting Concepts may be returned. All sales on clearance items, custom items, and light bulbs are final. Items that have been used, installed or modified will not be accepted. We accept only saleable items in the original package. You may be charged for any missing parts. Special order items are subject to a 25% restocking fee. Custom orders may not be returned unless they have an operational or manufacturer design defect. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product to the same credit card used for the purchase, less original shipping charges. The returned item must be received by us within 14 days of receipt of return authorization. The refund for the returned item will be made upon receipt and inspection. If we determine that the item has been installed or used, credit will not be issued and the item may be returned to you at your expense.

Warranty:

Lighting Concepts will honor all available manufacturer warranties still in effect covering manufacturer defects. We will repair or replace the defective item (except light bulbs) for one year from the date of purchase. Please contact our customer service department at 888-753-8620 or customerservice@lightingconcepts.com within 48 hours of receipt to obtain an RMA number. Items without an RMA number will be returned to the customer and will not be processed. The easy to follow instructions for returning merchandise to Lighting Concepts will be given to you by one of our customer service representative. Items without an RMA number will be returned to the customer and will not be processed. A repaired or replaced item will be shipped as soon as possible with no additional charges.

Returning an Item:

Before you return an item to us, you must first contact our customer service department at 888-753-8620 or customerservice@lightingconcepts.com within 14 days. We will supply you with an RMA number and shipping instructions for return. Items without an RMA number will be returned to the customer and will not be processed. The RMA number will be used to ensure that you receive credit for your return. You must write the RMA number down on the returns form and include it with your item. If possible, include a copy of your e-mailed invoice as well. Please pack the item in its original box. Be sure to pack such that all parts are included and the item will not be damaged during shipment. You must ship products to Lighting Concepts by FedEx or UPS ground and make note of the tracking number. If you ship via USPS, insurance and delivery confirmation will be required.

Refunds:

Our customer service is second to none and we diligently process returns as quickly as possible. Please allow 14 to 21 days for refund processing. All refunds will be made on the original credit card only. If paid by check, a refund check will be mailed by USPS within 14 days. Items without an RMA number will be returned to the customer at their expense and will not be processed.

Color Accuracy:

We have taken great care to present all colors as true to actual color as possible. However, computer monitors vary widely and we cannot guarantee that the color you see accurately portrays the true color of any item.

Pricing:

We make every effort to ensure the accuracy of the information on our website. However, pricing errors may occur from time to time. We will correct any errors as soon we discover them. As a result, Lighting Concepts reserves the right to not sell or ship any merchandise until an accurate price has been determined.

Sales Tax:

Lighting Concepts collects sales tax for all orders shipped within the State of Maine. We do not charge sales tax on orders shipped to any other state.

Copyright:

All content included on this website, such as text, graphics, logs, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Lighting Concepts or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this web site is the exclusive property of Lighting Concepts and protected by U.S. and international copyright laws. All software used on this site is the property of Lighting Concepts or its software suppliers and protected by United States and international copyright laws.

Trademarks:

Lighting Concepts and other marks indicated on our site are registered trademarks of Lighting Concepts or its subsidiaries, in the United States and other countries.