I’m proud to share our example of excellent customer service, which I heard from customers Chip and Marcia Amergian:
We visited your company on March 26th to look at lights for our kitchen/dining room area. We had been to other lighting stores (sorry), but nothing seemed to jump right out at us and the customer service was lacking almost at every place we went. When we walked into your company we looked around at some lights and then Mary Menard came over to see if we needed some help, which we did. Mary showed us some of the lights that you had on display and nothing seemed to fit. We explained to Mary what we were looking for and she said that she would go get a catalog and be right back. Well she brought up 3 or 4 catalogs for us to look at. She pointed out some lights to us but again nothing jumped out at us. She did not give up on us. She said she would be right back with another catalog. Mary brought up this catalog and already had it opened to a page and said “how about this light” and explained the features of this light. My wife and I said “that is the one” almost at the same time — that is a good sign!
…the service that Mary gave us was exceptional. She did not give up on us like a couple of other places did by just walking away and saying if you find something let me know. You have a very good employee at your store and an asset to your company. We will recommend your store to all of our friends.
Kudos to Mary – she certainly made an impression on these customers! We have all been in Chip and Marcia’s situation, going store to store and getting more and more frustrated. I’m glad Mary reminded you what fun shopping can be.